Returns & Refunds Policy

Last updated: July 3, 2026

60-Day Money Back Guarantee

We stand behind every kit we ship. If you are not satisfied with your purchase, you may request a full refund within 60 days of the delivery date, subject to the conditions outlined below.

Return Eligibility

Because seeds are a consumable product that cannot be resold once opened, return eligibility depends on the condition of the kit at the time of the request.

Unopened Kits. If your kit is unopened and in original, undamaged packaging with all seed packets, inserts, and included materials intact, you are eligible for a full refund within 60 days of delivery. Proof of purchase (order confirmation or receipt) is required.

Partially Opened Kits. We encourage you to test your seeds. You may open and plant up to five (5) seed packets to evaluate germination and quality. If you are not satisfied after testing and wish to return the kit, the following conditions apply:

• No more than five (5) packets have been opened
• All remaining unopened packets are returned in original condition
• You contact us within 60 days of delivery
• Proof of purchase is provided

If more than five (5) packets have been opened, the kit is no longer eligible for a return or refund, as this exceeds reasonable evaluation and constitutes use of the product.

Germination Claims. If you experience germination issues with any of your seed packets, contact us within 60 days of delivery with photographic evidence of your planting setup and results (e.g., photos of your test bed showing planting date and seed growth or lack thereof). Upon verification, we will issue a full refund to your original payment method regardless of how many packets have been opened. We do not guarantee specific harvest outcomes, as results depend on soil, climate, water, and care, but we do guarantee the viability of our seeds at the time of shipment.

Subscription Orders

Our 60-day money back guarantee applies to each subscription shipment individually, beginning from the delivery date of that shipment. If you wish to cancel your subscription, you may do so at any time through your account's subscription management page. Cancellation stops future shipments but does not retroactively entitle you to refunds on previously delivered and accepted shipments. Refund requests for a delivered subscription shipment must meet the same eligibility conditions outlined above.

How to Initiate a Return

All returns must be pre-approved before any item is sent back. To request a return, contact us at hello@gethalveena.com with your order number and reason for return. Do not ship items back without receiving written approval from us first. Items returned without prior authorization will not be accepted, will not be refunded, and will be disposed of or returned to the sender at our discretion.

Return Shipping Costs

Return shipping costs are the responsibility of the customer in all cases except where the item arrived defective or damaged due to a fulfillment error on our part. We recommend using a tracked shipping method for all returns, as we are not responsible for return shipments that are lost or damaged in transit.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, you must contact us at hello@gethalveena.com within 7 days of delivery. Claims submitted after this period will not be eligible for remedy. To process your claim, we require photographic or video evidence of the defect or damage submitted at the time of contact. Upon verification, we will offer either a full refund to your original payment method or a replacement shipment at our discretion. Return shipping for verified defective or incorrect items will be covered by us via a prepaid label.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Kits returned after the 60-day guarantee window
• Kits where more than five (5) seed packets have been opened, unless a germination claim is submitted with supporting evidence
• Kits returned without original packaging or proof of purchase
• Gift cards
• Items purchased with a promotional code marked as final sale at the time of purchase

Exchanges

We do not offer direct exchanges. If you wish to exchange a kit, you must return the original item in accordance with this policy and place a new order separately.

Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome within 5 business days. If the return is approved, the refund will be processed to your original payment method within 10 business days of approval. Processing times may vary depending on your bank or card provider and are outside our control. If 15 business days have passed since your refund was approved and you have not received it, contact us at [YOUR EMAIL ADDRESS].

European Union — 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return an order within 14 days of receipt for any reason, in accordance with applicable EU consumer law. To exercise this right, you must notify us in writing at hello@gethalveena.com within the 14-day window. Items must be returned in original, unused condition with all packaging and proof of purchase. Return shipping costs are the responsibility of the customer. Refunds will be processed within 10 business days of receiving and inspecting the returned item.

Fraudulent or Abusive Return Activity

We reserve the right to refuse returns, cancel refunds, and suspend or permanently ban accounts where we reasonably suspect fraudulent activity, abuse of our returns process, or repeated return patterns inconsistent with normal purchasing behavior. This includes but is not limited to false germination or damage claims, returns of items not purchased from us, and deliberate misrepresentation of kit condition.

Policy Scope

This Returns & Refunds Policy applies to all products sold through our store, including one-time purchases and subscription orders. By completing a purchase, the customer agrees to the terms set out in this policy.