Shipping policy
Last updated: July 3, 2026
Processing Times
Orders are processed within 1–3 business days after purchase. Processing times may extend during high-volume periods such as holidays or promotional events. Orders placed on weekends or public holidays will begin processing on the next business day.
Subscription orders are processed automatically according to your selected delivery frequency and are subject to the same processing timeframes.
Shipping Times
Estimated delivery times after dispatch are as follows:
- United States: 7–14 business days
- Canada: 7–14 business days
- International: 10–20 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or circumstances outside our control. We do not guarantee delivery within the estimated timeframe and are not liable for delays caused by third-party carriers or customs authorities.
Shipping Rates
Shipping rates are calculated at checkout based on destination and selected service. Rates are subject to change without notice. Any free shipping promotions are applied at checkout where eligible and may be modified or withdrawn at any time.
Order Tracking
A tracking number will be sent to the email address provided at checkout once your order has been dispatched. For subscription orders, a new tracking number will be provided with each shipment. It is the customer's responsibility to ensure the correct email address is provided at the time of purchase. We are not responsible for tracking notifications that are undelivered due to incorrect contact information.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, contact us at hello@gethalveena.com. We will make reasonable efforts to investigate the shipment with the carrier. Once a package is marked as delivered by the carrier, we are not responsible for theft, loss, or misdelivery. Any claims for lost packages must be submitted within 30 days of the estimated delivery date. Claims submitted after this period will not be eligible for replacement or refund.
Address Accuracy
Customers are solely responsible for ensuring that all shipping information entered at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for all re-shipping costs. We reserve the right to cancel and refund orders that cannot be re-shipped.
Subscription customers are responsible for updating their shipping address through their account's subscription management page before the next billing date if their address changes.
International Orders, Customs & Duties
All international orders — including orders to Canada — may be subject to customs fees, import duties, taxes, and regulatory inspections upon entry into the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee. We have no control over and cannot predict customs charges or processing times.
Some countries restrict the import of seeds or plant materials and may require phytosanitary certificates or other agricultural documentation. Customers are responsible for verifying that seed products may be legally imported into their country or region before placing an order. If an international order is held or returned by customs due to agricultural import restrictions, we are not liable for the loss and no refund will be issued.
Carrier Liability
Once an order has been dispatched and a tracking number issued, the shipment is in the custody of the carrier. We are not responsible for damage, loss, theft, or delay that occurs after the order has been handed to the carrier. Any claims for carrier-related damage or loss must be raised directly with the carrier. We will provide reasonable assistance in facilitating such claims but do not guarantee outcomes.
Policy Scope
This Shipping Policy applies to all products sold through our store, including one-time purchases and subscription orders. By placing an order, customers agree to the terms set out in this policy.